PRIVACY POLICY
This Privacy Policy explains how KNOW Creative collects, shares, and uses any information that relates to you when you use our Site, engage with us on social media, or otherwise interact with us (your "Personal Data"). This Privacy Policy also explains the rights you have concerning the Personal Data that we process and how you can exercise these rights.
Principles
KNOW Creative manifests its commitment to privacy and data protection by embracing the following principles.
• KNOW Creative uses Personal Data lawfully, fairly, and in a transparent manner.
• KNOW Creative collects no more Personal Data than necessary, and only for a legitimate purpose.
• KNOW Creative retains no more data than necessary or for a longer period than needed.
• KNOW Creative protects Personal Data with appropriate security measures.
Data We Collect
This policy applies only to information collected on our website. We collect two types of information from visitors to our websites:
• Personal Data.
• Non-personal Data.
"Personal Data" is information that identifies you personally and that you provide to us, such as your name, address, telephone number, email address, and sometimes your Internet Protocol (IP) address. We may collect this information when you enter a business agreement with us, visit our website, or complete an enquiry form.
"Non-personal Data" can be technical in nature. It does not identify you personally. Examples of non-Personal Data may include (but are not limited to) cookies, web beacons etc.
Usage Data
To improve your experience with our Site we may also collect information on how you navigate the Site, information about your connection, and the technical means you use to access our Site. This data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so. We use this data to improve and customize your website experience. You can enable or disable location services at any time by way of your device settings.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Site and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from our Site and stored on your device. See Cookie Declaration for more info.
Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Site and interaction with it. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Data Use
KNOW Creative uses the collected data for various purposes including:
• To provide and maintain our service
• To notify you about changes in policies and order details
• To provide customer support
• To gather analysis or valuable information so that we can improve our Site and services
• To monitor the propriety of Site usage
• To detect, prevent and address technical issues; and
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Data Storage, Transfer, and Retention
The Personal Data that we collected from you is stored within South Africa.
Your information, including Personal Data, may be transferred to, and maintained on, computers or other data storage devices.
If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to and process it in South Africa.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
KNOW Creative will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
We will hold on to your information for as long as we are required to keep it to ensure we meet our legal requirements.
Data Access
Your Personal Data is available and accessible only by those who need the data to accomplish the intended processing purpose. To the extent necessary, your Personal Data may be shared with suppliers and subcontractors (processors and sub-processors) carrying out certain tasks on KNOW Creative's behalf and with independent third-parties, including, but not limited to, using personal information you share with us or that we indirectly collect to verify your identity and for fraud prevention purposes.
Data Security
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Data Disclosure
Under certain circumstances, KNOW Creative may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
KNOW Creative may disclose your Personal Data in good faith where such action is, in KNOW Creative's opinion, necessary:
• To comply with a legal obligation;
• To protect and defend the rights or property of KNOW Creative;
• To prevent or investigate possible wrongdoing in connection with the website,
• To protect the personal safety of users of the Site or the public; or
• To protect against legal liability.
Your Data Protection Rights
You have the right to:
• ask what personal information we hold about you;
• ask what information was sent to our suppliers, service providers or any other third party;
• ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;
• unsubscribe from any direct marketing communications we may send you;
• object to the processing of your personal information.
If you want us to delete all personal information we have about you, you will probably have to terminate all agreements you have with us. We cannot maintain our relationship with you without having some of your personal information. We can refuse to delete your information if we are required by law to retain it or if we need it to protect our rights.
Exercise Your Rights (Contact Us)
We take data protection very seriously and therefore we have a dedicated Information Officer to handle your requests in relation to your rights stated above. You can always reach us at hello@knowcreative.com